Faulty Goods & Returns

If you are not happy with any inflight retail item purchased on board our aircraft, please follow the instructions below and return the item to us within a period of 30 days from the date of purchase for an exchange or refund. Proof of purchase must be supplied and can be accessed via the E-receipt portal as below. This does not affect your statutory rights.


Then, please carefully package the item and using a signed-for delivery service, so the parcel can be tracked with proof of postage, return it to us at the following address. All costs of postage incurred will be fully reimbursed upon receipt.

Thomas Cook Airlines Limited

Inflight Retail
Hanger One
Western Maintenance Area
Runger Lane
Manchester Airport
M90 5FL

Please supply us with the following details:

  • Your full name, address and telephone number
  • Date of purchase
  • Flight number
  • Reason why the item is being returned.

We reserve the right to make a refund if a replacement is not available.

Thomas Cook Airlines Ltd regrets that cabin crew cannot make refunds or provide replacements for faulty goods purchased on a previous flight. This does not affect your statutory rights.